When I began my training, one of the
first things we were taught as cast members in merchandise is that our goal is
to help guests choose magical memories for themselves. While this sounds very
cheesy, it is also a very sweet concept and something I get to enjoy doing
every day. Some of my favorites souvenirs, or “magical memories” that we sell
are tsum tsums, Alex and Ani bracelets, and Pandora charms.
Tsum Tsums are these
plush pillows that originated in Japan, the name is Japanese for “Stack Stack.”
They come in sizes ranging from mini to large. The mini ones are my favorite
because they are so small and fun to collect.
Alex and Ani has a line of
bracelets that are sold exclusively at Disney. I love these bracelets because I
think it is a more tasteful and fashionable way to wear your love for Disney.
They have ones with Princesses on them, ones with the icons of the park, and
ones with good old Minnie and Mickey on them. I have a couple of these
bracelets myself and I would be lying if I said I wasn’t planning on buying
more.
Pandora has not always been my favorite jewelry, and it still isn’t my
style, but I have had the pleasure of getting to sell charms to guests. Just
like Alex and Ani, these charms are exclusive to Disney. They do have some
princess inspired ones you can buy at any Pandora, but they also have a large
selection of charms that you can only buy at the parks. I love selling these
because it is so exciting to help a guest pick out a charm that they love and
will treasure forever!
Disney is known for making magic and
dreams come true. As a cast member that is a tall order to fill, but this company
supports their work force and provides us with great opportunities. Through
this they encourage us and help us be the best at what we are doing, and that
is providing excellent customer service. I think I fit in the company culture
because I take pride in my work and really enjoy interacting with guests and
helping them so that they leave happy. I am lucky that my specific location,
Park Arrivals at Epcot, is extremely friendly and everyone works together well.
This helps all of us live up to the Disney name.
The Emporium - one of the biggest stores on property that I worked at this past week
This past week I decided to pick up
shifts in all four parks. This means I was working at different locations with
completely different people. Many people on the program never pick up shifts
anywhere else out of fear of not knowing anything. While this fear was in the
back of my mind, it quickly dissipated. Every location was as welcoming and
inviting as the next. Each cast member was willing to help me when I asked and
understood that this was not my normal location. This is a really cool aspect
of working for Disney, getting to work in different places in the same line of
work and everywhere you go the other employees are nice. This is key in making
this kind of system work because there are so many people picking up shifts in
different locations that the welcoming attitude is helpful and helps keep this
system running. I am thankful for the friendly attitudes that I have
encountered at each location and see it as a great representation of the
company.
Note To Know:
Do not be afraid to try new things in
the work place, whether it is talking to someone new or working in a new
section. 99% of the time it will be rewarding and you will be thankful you took
the risk.
Be First to Post Comment !
Post a Comment