At my job everyday can be different.
Within my location we have six different stores that entail different kinds of
needs and customer service. Throughout a shift, I have different tasks and
positions that I take over. This can include stocking the floor, just
interacting with customers, but most of the time I am on the register. I have
had a few shifts where I am unloading packages in the stock room which is
surprisingly fun. Through these different positions I have learned how to not
only interact with guests, but also the importance of visual merchandising and
the process of how everything finds its place on the floor. I think it is
interesting and cool to think that Disney has people whose job is to design the
layout of each store and these people strategically plan out the placement of
each item.
Customer service is one the main
pillars of the Disney company. It is the main goal that the guest leaves
happier than they came, and that overall their experience is great. In training
I was told many times that it is the customer service and the attitude of the
cast members that motivate guests to come back to Disney and I try to instill
that attitude in everything I do at work. Sometimes we can get recognized for great interaction with the guests and when we do, we get Four Key Cards that are added to our record and look very good to have. I am very happy to say that I have already earned two! When I am on the floor, I interact
with guests all the time. I was nervous about this at first, but as I have
gotten used to it I have realized how much I love interacting with guests. The
hardest situation when interacting with guests is when they speak a different
language. There have been multiple incidences when guests have spoken Spanish or
Japanese to me and I have no idea what they are saying, but I try my best to
help them and if I can I find a cast member that speaks their language.
This is what the front of the four keys card looks like!
Within my location we have many “Leaders,”
these are our managers or boss. After interacting with many of them I have
learned two important things. It does not matter where you begin in the
company, if you work hard and try your best you can work your way up. I enjoy
working in a company like this where there is great potential for everyone to
succeed if they have the abilities and will to work hard. The other thing I
have learned from them is the importance of treating everyone equally and
kindly. All of my leaders are extremely kind and friendly and very helpful.
They are constantly asking each of us if we need anything and how we are doing.
It goes to show that being kind and caring is rewarding in the long run.
Note To Know:
If something is hard at first, don’t
give up, keep trying. Soon enough you will realize that you had the potential
and ability all along, as long as you keep trying!
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